Accessibility Statement

Mel's LifeLab is committed to ensuring that our website and services are accessible to everyone, regardless of ability or technology. We believe that wellness should be available to all.

Our Commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a benchmark for our website. This means we strive to ensure our content is:

• Perceivable — information is presented in ways everyone can access
• Operable — all functions are accessible via keyboard and assistive technologies
• Understandable — content is written in plain, clear language
• Robust — compatible with current and future assistive technologies

What We Have Done

• Used clear, readable fonts and sufficient colour contrast
• Written content in plain English with straightforward structure
• Ensured that contact options include email and phone for those who prefer not to use online forms
• Provided text alternatives for visual content where possible

Known Limitations

We are a small, independent practice and our website is continuously evolving. Some areas may not yet fully meet accessibility standards. We are actively working to improve these and welcome feedback to help us prioritise.

Accessibility in Our Coaching Services

We are committed to making our coaching services accessible. If you have specific access needs — physical, sensory, or otherwise — please contact us before booking and we will do our best to accommodate you. This may include:

• Adjusting session formats (in-person, online, phone)
• Providing written summaries of sessions
• Flexible scheduling to accommodate medical appointments or caregiving responsibilities

Feedback and Contact

If you experience any difficulty accessing our website or services, or if you have suggestions for improvement, we would genuinely like to hear from you.

We aim to respond to accessibility feedback within 5 business days.