Refund Policy

At Mel's LifeLab, we are committed to your satisfaction and the quality of every coaching experience. This Refund Policy outlines the conditions under which refunds are granted.

1. Single Sessions

Refunds for single sessions are available in the following circumstances:

• Cancellation with more than 48 hours notice: full refund or credit toward a future session
• Cancellation with 24–48 hours notice: 50% refund
• Cancellation with less than 24 hours notice or no-show: no refund

If Mel's LifeLab cancels a session, you will receive a full refund or the option to reschedule at no additional cost.

2. Coaching Programmes

For multi-session programmes (e.g. The Reset, Reclaim, Renew):

• Cancellation before the programme begins: full refund minus a CHF 50 administration fee
• Cancellation after the first session: refund for unused sessions only, minus the CHF 50 administration fee
• Cancellation after the second session: no refund for remaining sessions

We make this policy clear at the outset because coaching programmes require significant preparation and commitment from both sides. We encourage you to raise any concerns early so we can address them.

3. Group Programmes

For group workshops and the Burnout Reset Circle:

• Cancellation more than 7 days before the start date: full refund
• Cancellation 3–7 days before the start date: 50% refund
• Cancellation less than 3 days before start or no-show: no refund

Places in group programmes are limited. Late cancellations prevent others from joining, which is why a stricter policy applies.

4. Digital Materials

Personalised written materials (nutrition plans, lifestyle protocols, recipe guides) that have already been prepared and delivered are non-refundable, as they represent significant time and expertise.

5. How to Request a Refund

To request a refund, please contact us as soon as possible at melaniepstienstra@proton.me or +41 (0) 79 451 78 75. Please include your name, the date of your session or programme, and the reason for your request.

We will review your request and respond within 5 business days. Approved refunds will be processed via the original payment method (bank transfer or TWINT) within 10 business days.

6. Our Promise

If you feel that a session did not meet a reasonable standard of quality, we want to hear from you. We will always try to find a fair resolution — whether that is a complimentary follow-up session, a credit, or a refund at our discretion.

We are a small, values-led practice and your trust means everything to us.

7. Contact