Privacy Policy

This Privacy Policy explains how Mel's LifeLab collects, uses, and protects your personal data. By using this website or engaging coaching services, you agree to this policy. This policy is compliant with the Swiss Federal Act on Data Protection (nDSG) and the EU General Data Protection Regulation (GDPR).

1. Who We Are

Data controller: Melanie Stienstra-Pierucci, operating as Mel's LifeLab.

2. What Data We Collect

We collect the following personal data:

• Contact information: name, email address, phone number
• Health and lifestyle information you voluntarily share during coaching
• Payment information: we do not store card data; payments are made by cash, bank transfer, or TWINT
• Website usage data: cookies and anonymised analytics (if applicable)
• Communication records: emails, WhatsApp messages, and call notes

3. How We Use Your Data

Your data is used to:

• Provide and personalise coaching services
• Communicate with you about sessions, programmes, and appointments
• Send occasional wellness content or updates (only with your consent)
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity — to deliver the coaching services you have engaged
• Consent — for marketing communications (you may withdraw at any time)
• Legitimate interests — to improve our services and communicate with clients

5. Data Retention

We retain your personal data for as long as necessary to provide services and meet legal obligations — typically no longer than 5 years after your last engagement with us. Health-related data is treated with the highest level of confidentiality.

6. Your Rights

Under Swiss and EU law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ('right to be forgotten')
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Swiss Federal Data Protection Commissioner (FDPIC)

To exercise any of these rights, please contact us at melaniepstienstra@proton.me.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All health-related information shared in coaching sessions is treated as strictly confidential.

8. Cookies

This website may use basic cookies to ensure functionality and anonymous traffic analytics. No personal data is collected through cookies without your consent. You may disable cookies in your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on our website. We will notify active clients of significant changes by email.

10. Contact

For any privacy-related questions or requests: